Shipping policy

  • SHIPPING POLICY

    Thank you for choosing Movvibot! We are committed to providing you with a seamless and reliable shipping experience for your high-performance robotic lawn mower.

    1. ORDER PROCESSING TIME
    - All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. 
    - You will receive another notification with tracking information once your order has shipped.

    2. SHIPPING METHODS, RATES & ESTIMATED DELIVERY
    We offer Factory-Direct Air Express Shipping to ensure your order arrives quickly and safely.

    * Shipping Method: Free Air Express Shipping (Door-to-Door)
    * Cost: FREE for all robotic lawn mowers
    * Estimated Transit Time: 7 – 12 Business Days

    Please note: Transit times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to custom clearance or severe weather conditions.

    3. CUSTOMS CLEARANCE & DELIVERY GUARANTEE
    - DDP (Delivered Duty Paid): We handle all customs clearance processes for you. All listed prices include applicable customs duties and import taxes—there are NO hidden fees upon delivery.
    - Customs Inspection Assurance: In the rare event of a customs inspection or delay, our dedicated logistics team will actively coordinate with border authorities to resolve the issue as quickly as possible.
    - Loss & Detention Guarantee: If a package is detained or lost during customs processing, Movvibot guarantees to dispatch a brand-new replacement unit free of charge, or issue a full refund according to your preference.

    4. ORDER TRACKING
    - Once your package is dispatched, you will receive an email containing your tracking number and a direct link to track your shipment.
    - You can also track your order status anytime on our website via the "Track Order" page. Please allow 24–48 hours for the tracking status to update after receiving your shipping confirmation.

    5. SIGNATURE REQUIRED UPON DELIVERY
    Due to the high value of Movvibot products, all mower shipments require a direct signature upon delivery. Please ensure someone is available at the delivery address to sign for the package.

    6. DAMAGED OR LOST PACKAGES
    - Movvibot assumes responsibility for packages lost or damaged in transit.
    - If your package arrives damaged, please take clear photos/videos of the box and product, and contact our support team at support@movvibot.com within 48 hours of delivery. We will arrange a replacement or solution immediately.

    CONTACT US
    If you have any questions about your order or shipping, please contact our Customer Support Team:

  • contact our chatbox directly.
    Email: support@movvibot.com
    Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Movvibot wants you to receive your orders as quickly as possible. To ensure your order is shipped in a timely manner, once an order is placed we are unable to accept any changes or cancellations to that order.
  • We are UNABLE to ship to P.O. Boxes, APO or FPO addresses, Canada, Puerto Rico, Guam or Mexico.
  • Our products can only be shipped to the 48 contiguous states – cannot be shipped to Hawaii or Alaska.
  • Only CARB compliant products can be shipped to California – these products are denoted on the product page and in the cart.